Returns & Exchanges
At My Bee Balm, we want you to love your natural glow, which is why we offer a 30-day satisfaction guarantee on all our beeswax-based skincare products. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange.
Initiate Your Request
Contact our support team at [email protected] within 30 days of delivery with your order number and the reason for your return.
Prepare Your Package
Gently pack the items in their original packaging to ensure they arrive safely back at our hive; we accept both unopened and lightly used products.
Ship It Back
Affix the prepaid shipping label provided by our team to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the return, we will process your refund or ship your exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing